Frequently Asked Questions

We help buyers source a wide range of consumer and light-industrial products from Chinese manufacturers, including home & kitchenware, pet supplies, hardware & tools, personal care accessories, promotional items, apparel accessories, and packaging. See our Products page for the categories we regularly work with. If your product is not listed, please share the specifications and we will confirm whether we can support it.

To prepare a meaningful quotation we typically need: product name and description, target quantity, material and specification requirements, packaging preferences, destination country or port, target price (if any), and reference images or samples where available. You can share these details via our Request a Quote form.

MOQ depends on the product, material, customization level, and the individual supplier. Some standard items have lower MOQs, while customized or private-label products usually require higher quantities. We confirm MOQ per inquiry rather than applying a fixed number.

Yes, samples can typically be arranged. Sample availability, cost, and lead time depend on the product, supplier, and whether customization is required. Sample and courier charges are usually paid by the buyer and confirmed before the sample is produced or shipped.

Private-label and custom packaging options — including branded boxes, printed labels, hangtags, polybags, and inserts — can generally be arranged. Feasibility, artwork requirements, and minimum quantities depend on the product and supplier.

Customization such as material choice, colors, dimensions, logos, and packaging is often possible. The exact scope, tooling requirements, cost, and lead time depend on the product specifications and the supplier's capability.

Suppliers are shortlisted based on product capability, specification match, and buyer requirements. Learn more on our Sourcing Services page. We do not guarantee supplier performance, but we work to identify manufacturers suitable for each inquiry.

Yes. We coordinate pre-production review, during-production follow-up where applicable, and pre-shipment inspection covering specifications, workmanship, packaging, and quantity. Third-party inspection can also be arranged on request. See our Quality Control page for details. Inspection scope depends on the agreed checklist and buyer requirements.

Where operationally possible, we can consolidate products from multiple suppliers into a single shipment. Feasibility depends on volume, timing, and warehouse availability. See Shipping & Logistics for more information.

We coordinate express courier, air freight, and sea freight (LCL and FCL) depending on shipment size, destination, and urgency. Details are available on the Shipping & Logistics page.

Lead times depend on product specifications, customization level, supplier capacity, and season. Standard items are usually faster than customized or private-label orders. A realistic lead time is confirmed per inquiry once specifications and quantities are agreed.

Payment methods and terms depend on the supplier and order value. Common options include bank transfer (T/T) and, in some cases, other trade-payment methods. Specific terms are confirmed in the proforma invoice before the order is placed.

No. We do not claim to offer the absolute lowest price. Our focus is on identifying suitable suppliers, verifying specifications, and coordinating quality and shipping so buyers receive fair value for the agreed product and quality level.

We can discuss inquiries for regulated products, but we do not guarantee customs clearance or regulatory approval in the destination country. Buyers are responsible for confirming import requirements, certifications, and compliance in their own market before placing an order.

Submit your product requirements through our Request a Quote form. Our team will review the details and respond with next steps — typically within one business day.